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01 Reservations and Payments How do I check room availability?
Use the Book Now page on the Geofranbert Hotel website to enter your check-in date, checkout date, number of guests and rooms required. The system will show the room categories currently available for those dates. You may also contact the hotel by WhatsApp or telephone for assistance.
02 Reservations and Payments What happens after I submit an online reservation request?
Your reservation request is recorded immediately and the requested availability is held temporarily while the hotel reviews the booking. You will receive a reservation reference and, where an email address is provided, a secure booking-status link. The request remains pending until Geofranbert Hotel confirms it.
03 Reservations and Payments When is my reservation officially confirmed?
An online reservation request is not final confirmation. Your reservation becomes confirmed only after Geofranbert Hotel reviews the request, communicates confirmation and completes any required payment or deposit arrangements.
04 Reservations and Payments What are the current room rates?
The current advertised nightly rate is GH₵300 for a Standard Room and GH₵400 for a Premium Room. The website calculates the accommodation total for the dates and room quantities selected before you submit the reservation request.
05 Reservations and Payments Does the website take payment when I submit a reservation request?
No. Submitting a reservation request through the website does not by itself record an online payment. If payment or a deposit is required, Geofranbert Hotel will provide the appropriate instructions after reviewing the request.
06 Reservations and Payments What is the cancellation policy?
Guests may cancel or reschedule a reservation without charge when notice is provided at least 48 hours before the scheduled check-in time. Cancellations made within 48 hours of check-in and no-shows will result in the booking deposit being non-refundable. Where no deposit has been paid, the hotel may charge the equivalent of the first night’s stay. Date changes are subject to room availability. If the hotel cancels a confirmed reservation, all payments received for that reservation will be refunded.
07 Rooms and Occupancy How many guests can stay in one room?
Each room accommodates a maximum of 2 guests in total. This maximum includes both adults and children and cannot be exceeded.
08 Rooms and Occupancy What room categories are available?
Geofranbert Hotel offers Standard Rooms and Premium Rooms. Standard Rooms include a double-sized bed, while Premium Rooms provide a queen-size bed and a more refined room presentation. Both categories include the hotel’s approved essential room amenities.
09 Rooms and Occupancy Can a third guest stay in the room?
No. The maximum occupancy is 2 guests per room, including children. A party requiring accommodation for more people must reserve additional rooms, subject to availability.
10 Stay Policies What time is check-in?
Official check-in begins at 2:00 PM. Early check-in is subject to room readiness, availability and prior approval from the hotel.
11 Stay Policies What time is checkout?
Checkout must be completed by 12:00 noon. Late checkout requires prior hotel approval and remains subject to availability.
12 Stay Policies Are children allowed?
The maximum room occupancy is two persons in total, including children. One child under six years may share the existing bed with a parent or guardian without an additional accommodation charge, provided the maximum occupancy is not exceeded. Children must remain under adult supervision throughout the property, particularly around the swimming pool and recreation areas.
13 Stay Policies Is smoking allowed?
Smoking is strictly prohibited inside all guest rooms. Guests may smoke only in designated outdoor areas. Cleaning or damage charges may apply where this policy is violated.
14 Stay Policies Are pets allowed?
Pets may be allowed within designated outdoor areas of the hotel premises with prior approval. Pets must remain under the owner’s supervision, and owners are responsible for any disturbance, cleaning or damage caused by their pets.
15 Amenities and Location Can hotel guests use the swimming pool?
Yes. Swimming-pool access is included among the approved guest-room features. Guests must follow the hotel’s current pool operating and safety requirements, and children must remain under responsible adult supervision.
16 Amenities and Location Can day visitors use the swimming pool?
Day visitors may use the pool subject to availability and the hotel’s current operating arrangements. The current advertised Pool Day Pass is GH₵30 per_person. Visitors should confirm access with the hotel before arrival.
17 Amenities and Location How much does table tennis cost?
The current advertised table-tennis rate is GH₵10 per_hour. Guests and visitors should confirm current availability before using the activity.
18 Amenities and Location How do I find the hotel?
Geofranbert Hotel is located in Agogo, Ashanti Region, Ghana. Use the verified Google Maps link on the website or GhanaPost digital address GU-564-5765. The hotel is close to magakwa church.
19 Amenities and Location How can I contact the hotel?
Call or WhatsApp Geofranbert Hotel on +233 59 117 7692, email info@geofranbert.com, or use the enquiry form on the Contact page.
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