Clear policies for a comfortable and well-managed stay.

Guests may check in from 2:00 PM. Room access remains subject to room readiness and completion of the hotel’s arrival requirements.

Checkout must be completed by 12:00 noon. Early check-in and late checkout are subject to room availability and prior approval from Geofranbert Hotel.

The maximum permitted occupancy is 2 guests per room. This total includes all adults and children staying in the room.

The maximum occupancy of 2 guests per room must not be exceeded. Guests requiring accommodation for more people must reserve additional rooms, subject to availability.

The maximum room occupancy is two persons in total, including children. One child under six years may share the existing bed with a parent or guardian without an additional accommodation charge, provided the maximum occupancy is not exceeded. Children must remain under adult supervision throughout the property, particularly around the swimming pool and recreation areas.

Guests may cancel or reschedule a reservation without charge when notice is provided at least 48 hours before the scheduled check-in time. Cancellations made within 48 hours of check-in and no-shows will result in the booking deposit being non-refundable. Where no deposit has been paid, the hotel may charge the equivalent of the first night’s stay. Date changes are subject to room availability. If the hotel cancels a confirmed reservation, all payments received for that reservation will be refunded.

Smoking is strictly prohibited inside all guest rooms. Guests may smoke only in designated outdoor areas. Cleaning or damage charges may apply where this policy is violated.

Pets may be allowed within designated outdoor areas of the hotel premises with prior approval. Pets must remain under the owner’s supervision, and owners are responsible for any disturbance, cleaning or damage caused by their pets.

Guests are responsible for damage caused by themselves, their children, visitors or any approved pet during their stay.

Excessive noise, unlawful activity, threatening conduct and behaviour that disrupts the comfort, privacy or safety of other guests are prohibited.

Guests may check room-category availability and submit a reservation request through the Geofranbert Hotel website. A successful online submission creates a pending reservation request and a temporary availability hold for the rooms requested.

A pending reservation request is not final confirmation. The hotel must review the request and may provide payment or deposit instructions before changing the reservation to confirmed status.

Guests may also contact the hotel directly by telephone or WhatsApp. A general enquiry by itself does not create a reservation unless the hotel records and confirms a booking request.

Guests should keep their reservation reference, secure booking-status link and proof of any payment made directly to the hotel.